Volume 13, Issue 58 February 29, 2016
In this Issue
WGL Energy Establishes Customer Care Center in Virginia
Editor's Note
Even A Tanker Isnít Big Enough to Reverse this Market
Upcoming Events
Come See Us in Maryland and Pennsylvania
In Case You Missed It
We're On the Move...
Natural Gas Fundamentals
Natural Gas Storage Update
Rig Count for Natural Gas
NYMEX Natural Gas Monthly Settlements for the Past 12 Months
NYMEX Values per Month for the Forward 12 Months
NYMEX Graph for Natural Gas - 12 Month Average Price per Therm at the Louisiana Well-Head
PJM Electricity
PJM Graph for Electricity - 12 Month Average Peak Power Price
Weather
Local Heating Degree Days*
Our Wind Power Partners

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For more information, contact your WGL Energy Account Manager or lgc@wglenergy.com.
WGL Energy Establishes Customer Care Center in Virginia
Focus will be on delivering exceptional service that reinforces the distinctive brand of WGL Energy

 

WGL Energy Services, Inc. and WGL Energy Systems, Inc. have established their customer service, collections and customer-related back office operations in Virginia through a new five-year agreement with Faneuil, a contact center services company specializing in customer care for the utility and other industries. Through this agreement, more than 30 new jobs will be established in Virginia, as WGL Energy (WGL Energy Services and WGL Energy Systems) transitions to the new contact center in Hampton, Virginia by the end of April this year.

 

The contact center will provide high quality, best-in-class customer service capabilities. Faneuil brings extensive retail energy supplier experience when handling direct customer interactions. Additionally, Faneuil's client-first approach aligns well with WGL Energy’s.

Faneuil will be providing customer care and supporting services for WGL Energy residential, government, commercial and industrial customers. The ongoing objective will be to focus intently on the needs of these customers, delivering consistently exceptional service that reinforces the distinctive brand of WGL Energy.

To contact our customer care center, please call us at 1-844-4ASKWGL (1-844-427-5945) or visit our website at www.wglenergy.com.


 
About WGL Energy
WGL Energy delivers a full spectrum of energy offerings including electricity, natural gas, renewable energy, carbon reduction, distributed generation and energy efficiency provided by WGL Energy Services, Inc. and WGL Energy Systems, Inc.
 

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About WGL Energy
WGL Energy is an entity that delivers a full ecosystem of energy offerings including natural gas, electricity, green power, carbon reduction, distributed generation and energy efficiency provided by WGL Energy Services, Inc, (formally Washington Gas Energy Services, Inc.) and WGL Energy Systems, Inc., (formally Washington Gas Energy Systems, Inc.).

WGL Energy strives to provide concise and accurate information from dependable sources for information contained in this report. Nevertheless, WGL Energy does not warrant the authenticity of such information. This report is not intended to serve as a trading tool for customers or for potential customers. If you would like to like to receive this information via email, please send your request to lgc@wglenergy.com.

To ensure delivery of the ENERGY UPDATE, please add lgc@wglenergy.com to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details.

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